I had a really bad morning today and I am still upset about it. I take Darvocet for the headaches I have 24 hours a day and for the Fibromyalgia pain. Whenever I start to run low I will call my prescription into the pharmacy. I typically go to Walmart to have my prescriptions filled. I normally went to the Walmart on the other side of town but I decided to go to the one that is about five minutes closer to my home.
I called my refill in and they told me my insurance would not approve it until December 6th, which was today. So this morning I went to pick up my prescription and the lady who waited on me said that it was not ready. I told her I was told that it could be filled today. She went and talked to the pharmacist and he jumped all over me! He was very loud, rude and treated me as though I were a drug addict or something!
He accused me of “gobbling those things up” (his words exactly) and he said he would not fill them yet. He jumped all over me about how bad Darvocet is for the liver and so on. He also continued to say loudly that if I have to take that many then I need to get something else from my doctor.
I agree that I probably need something stronger, as this time of year my pain is worse and I do take an extra pill a day, but he had no right being so rude and loud to where other customers could hear him.
In all the time I have been taking this medication I have never had any problems with getting my prescription filled – ever. When I got home I called my insurance company and she told me that it could be filled today. So I called back to Walmart and the pharmacist again kept repeating, “Nope, it’s a controlled substance. Can’t fill it. Call before you make the trip next time.” That was all he would say to me and again not very nicely.
I called the insurance company back again, spoke with the same lady and she called Walmart to talk to the pharmacist. She called me back a few minutes later and said that this guy was mean to her also and he wouldn’t really explain why he couldn’t fill it when he had the insurance company’s authorization.
Finally I called Walmart to report this jerk to management. The pharmacist there today is just a fill in and he normally does not work there. Walmart has something set up, and it must be new because I have never had this problem with them, in their system that a controlled substance, like Darvocet, has a “threshold” period before it can be refilled. So even though the insurance authorized it, their system would not allow it to be filled. I told the manager that was fine and I am glad that someone finally explained it to me. If the pharmacist would have done that from the start I wouldn’t have had any problem but the way he handled the whole situation was very unprofessional and I let the manager know all of this. He was reporting him to the district manager and said he would not be allowed to come back to their store again.
There is always this stereotype around those of us who require pain medication that we are somehow druggies out looking for the next big high. I would not take them if I did not need them. I did call my doctor and she is prescribing me something else (Ultram and Vicodin) to help with the severe pain I am experiencing right now but they didn’t get my prescription called in before the end of office hours today. I am miserable and in a lot of pain and I keep hitting my husband’s Extra Strength Tylenol bottle but it doesn’t do any good.
I hope when I go to the pharmacy tomorrow this jerk isn’t there. They will definitely all know my name by now!